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Troubleshooting Connectivity

Complete these four steps in order for Motorola. The device article below explains each setting path in detail.

Step 1

Check Motorola APN and data line

Choose the travel eSIM for mobile data, then open Settings > Network & internet > SIMs > Access Point Names and set APN to data00.telnyx.

Mobile Data

Motorola

Step 2

Set Data Roaming

Open Settings > Network & internet > Mobile network > Roaming. United States: keep Data Roaming off. All other countries: turn Data Roaming on.

United States

Roaming OFF

All other countries

Roaming ON

Step 3

Choose a network manually

Open Settings > Network & internet > SIMs > your travel eSIM > Network, turn automatic selection off, pick an available local network, and test data.

Network Selection

Automatic

Local network 1
Local network 2

Step 4

Restart the phone

Hold the power button, choose Restart or Power off, wait 30 seconds if powered off, then turn the Motorola phone back on. Then test a simple website before opening data-heavy apps.

restart device

AirplaneWait 30sPower on
Setup Guide/Articles/Motorola
MotorolaInstall4 min

How to install an eSIM on a Motorola phone

Install your travel eSIM on a Motorola phone using a QR code or manual activation details, then leave the line ready for arrival.

01

Before you start

A Motorola phone needs a steady Wi-Fi connection to download the eSIM profile. Turn off VPNs, content blockers, and hotspot-only Wi-Fi while installing.

  • Open the order email on a second device, tablet, laptop, or printed page.
  • Keep your phone charged and connected to Wi-Fi.
  • Use the phone settings app rather than a third-party QR scanner.

02

Install the eSIM

  1. 01Open Settings > Network & internet > Mobile network > Download a SIM instead.
  2. 02Choose the option to scan the QR code or enter the activation details manually.
  3. 03Some Motorola builds show Download a SIM instead only after you tap the plus button beside SIMs.
  4. 04Wait for the phone to download and add the mobile plan.
  5. 05Name the line something obvious, such as Travel, and keep your primary SIM labelled separately.
  6. 06Leave the eSIM turned off for mobile data until you are ready to use the destination plan.

03

Set it up for travel

  1. 01When you arrive, open Settings > Network & internet > SIMs > your travel eSIM and choose Downloaded SIM, Travel, or the plan label shown on your phone for mobile data.
  2. 02Open Settings > Network & internet > SIMs > Access Point Names. Set Access Point Name to data00.telnyx for the travel eSIM.
  3. 03Open Settings > Network & internet > Mobile network > Roaming. Set data roaming to OFF in the United States, and ON in every other country.
  4. 04Turn airplane mode on for 30 seconds, then turn it off to force a fresh network registration.

04

If the QR code will not install

  • Check that the eSIM is not already listed in your SIM settings.
  • Use manual activation details if the camera scan fails.
  • Try another Wi-Fi network if the download hangs.
  • Contact support before deleting anything from the phone.

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